Terms of service

HIGHGROVE FARM (SUNNY HILLS FARM LLC) — TERMS OF SERVICE & SMS/WHATSAPP MESSAGING TERMS

Last updated: October 19, 2026

1. OVERVIEW & COMPANY INFORMATION
This website (https://www.highgrove.com) and related operational communications are operated by HighGrove Farm / Sunny Hills Farm LLC ("HighGrove Farm", "Sunny Hills Farm LLC", "we", "us", or "our"), located at 3137 Morrow Road, Murphy, NC 28906, United States. By accessing our website, services, or opting into our operational communications, you agree to be bound by these Terms of Service and our Privacy Policy (https://www.highgrove.com/policies/privacy-policy).

2. SMS & WHATSAPP MESSAGING TERMS AND CONDITIONS (A2P 10DLC / CTIA COMPLIANCE)
- Program Name: HighGrove Farm (Sunny Hills Farm LLC) Operational & Crew Notifications
- Program Description: Opted-in farm employees, managers, contractors, and authorized recipients receive recurring internal operational alerts, crew coordination messages, task updates, and semi-monthly timecard notifications from HighGrove Farm (Sunny Hills Farm LLC) via SMS and WhatsApp from +1 (828) 360-8898.
- Opt-In & Consent: Users opt in during onboarding or via our web opt-in form by providing their mobile phone number and checking the explicit, optional consent box: "By checking this box, I expressly consent to receive recurring operational alerts, crew coordination updates, task notifications, and timecard reminders via SMS and WhatsApp from HighGrove Farm (Sunny Hills Farm LLC) at the mobile number provided above. Consent is optional and not a condition of employment or purchase. Message frequency varies (typically 2-10 messages per week). Message and data rates may apply. Reply STOP to +1 (828) 360-8898 at any time to unsubscribe and opt out, or reply HELP for assistance." Users may also opt in by texting START or YES to +1 (828) 360-8898. Consent to receive text messages is completely voluntary and is not a condition of employment, contracting, or any purchase.
- Message Frequency: Message frequency varies based on farm scheduling and operational activity (typically 2 to 10 messages per week).
- Message & Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you, according to your mobile carrier wireless plan.
- Opt-Out Instructions: You may cancel and opt out of SMS/WhatsApp notifications at any time. Just text "STOP", "END", "CANCEL", "UNSUBSCRIBE", or "QUIT" to +1 (828) 360-8898. After you send "STOP" to us, we will send you one final confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS or WhatsApp messages from us. If you want to join again, just text "START" or "YES" to +1 (828) 360-8898 or submit the web opt-in form.
- Help & Customer Support: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" or "INFO" to +1 (828) 360-8898 for more assistance, or you can get help directly by calling +1 (828) 360-8898 or emailing ben@highgrove.com.
- Carrier Liability Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
- Privacy & Non-Sharing of Mobile Information: We respect your privacy. No mobile information or phone numbers will be shared, sold, or provided to third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or platform operations, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For full details on how we handle personal information, please review our Privacy Policy at https://www.highgrove.com/policies/privacy-policy.

3. GENERAL WEBSITE & STORE TERMS
- Accuracy of Information: We reserve the right to modify the contents of this site at any time, including product availability, farm news, and operational policies.
- Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of North Carolina, United States.

4. CONTACT INFORMATION
Questions about the Terms of Service or our SMS/WhatsApp messaging program should be sent to us at:
HighGrove Farm (Sunny Hills Farm LLC)
3137 Morrow Road, Murphy, NC 28906, United States
Email: ben@highgrove.com
Phone / SMS / WhatsApp: +1 (828) 360-8898